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Customer Satisfaction
Satisfaction Review
Our commitment to ensuring timely problem prevention and resolution begins at the top of our organization. Each week, our Senior Leadership Team meets to review weekly reports received from Customer Service and the Inside and Field Sales Representatives. Attending this meeting are all of the high-ranking executives and members of the management team. The purpose of this meeting is to prepare operations for upcoming orders and to discuss potential as well as existing customer concerns received by anyone within the organization. To prevent potential problems and correct existing problems, action plans are formulated before the meeting is adjourned. Through these meetings and timely follow-up, high-ranking executives are kept informed of concerns directly affecting our customers and can implement corrective and preventive measures as necessary. Because problems affecting quality, service, cost and delivery schedules are prevented and corrected in a timely manner, our customers can expect to purchase higher quality products at lower prices.
In addition Kustom Signals has developed a highly sophisticated database that is used by Sales and Marketing and Customer Service personnel to capture information related to issues our customers experience in the field. Key personnel (Sales and Marketing, Customer Service, Quality Assurance, Design Engineering, Manufacturing Engineering, and Production) have access to this information and monitor it routinely. All issues, complaints or problems experienced by any customer are entered into the database and tracked through our Total Quality process until the problem is resolved and the customer is satisfied. This powerful tool allows us to respond quickly and appropriately to field problems our customers might encounter.
Periodically all functional groups within Kustom Signals meet to review information from this database for any trends and to follow all actions required to address and eliminate any systemic problems. Not only are we able to provide excellent after-the-sale service to customers, we are able utilize this information to improve our products and/or manufacturing processes. This ensures that we are able to continuously provide the highest quality product to our customers.
Customer Service
Customer Service is a core element of Kustom Signals' success. We've designed the organization, infrastructure, and supporting processes with total customer satisfaction as our primary objective. Our company associates and authorized service centers are dedicated to providing timely, effective, and courteous service to all our customers.
Kustom Signals has taken a two-fold approach to providing the service infrastructure and organization required to support our customers and products. We have a complete customer service department located in our Chanute, Kansas factory. Our customer service department has extensive experience and ability to service all our customers and products either through technical phone support, in-factory repair or field service. In addition to our factory service center, Kustom Signals has an authorized service center program in which over 100 service facilities located throughout the United States provide regional support to our customers.
Kustom Signals spares no effort to ensure a customer's satisfaction is fully met regarding product and service quality, because you are our #1 priority.
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| Customer Service Technician |
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| ASCs throughout U.S. |
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