Total Quality Management
Kustom Signals, utilizes a Total Quality Management approach that is heavily integrated with a continuous improvement philosophy. We understand the impact associated with quality related problems and make every effort to identify and eliminate them. To this end, we continually monitor our processes by utilizing "Quality Metrics." This data for our Quality Metrics is identified and gathered by our employees at various points-of-manufacture. This information is then compiled into charts for easy interpretation and is located on bulletin boards within each product area for all employees to review. If a specific trend is identified then the entire team makes it their goal to focus their attention on that problem until it is resolved. In addition Kustom Signals' total quality teams meet regularly to review their quality metrics, analyze trends and define actions for continually improving quality levels.
Employee Involvement
Our employees are our greatest asset. We provide extensive training ranging from electronic assembly through highly systematic problem-solving techniques. We believe in an employee-empowered workforce where employees have a high degree of control of their processes. This philosophy allows our employees to maintain ownership of their process and take pride through building quality into the products they manufacture. Employees are encouraged to participate in various departmental quality improvement teams where they can monitor data related to their processes and participate in quality improvement efforts.
